Terms of Service
Last updated: March 8, 2026
1. Acceptance of Terms
By accessing or using the FenceFlow platform, website, embeddable widgets, APIs, or any related services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and FenceFlow (“we,” “us,” or “our”).
2. Service Description
FenceFlow provides a software-as-a-service (SaaS) platform that enables fence companies to embed interactive fence quoting widgets on their websites. The Service includes:
- •Embeddable quoting widgets that allow homeowners to receive instant fence quotes
- •Lead management and application tracking through an admin dashboard
- •Customizable pricing, branding, and fence material configuration
- •Quote generation with Google Maps integration for property drawing
- •Email notifications for new leads and warm lead capture
3. Accounts and Registration
To use the Service, you must create a business account. You agree to:
- •Provide accurate, current, and complete registration information
- •Maintain the security of your account credentials
- •Notify us immediately of any unauthorized access to your account
- •Accept responsibility for all activities that occur under your account
You must verify your email address during registration. We reserve the right to suspend or terminate accounts that contain inaccurate or fraudulent information.
4. Subscription and Payment
FenceFlow offers the following subscription plans:
- •Standard Plan: $129 per month — includes full widget functionality, lead management, and FenceFlow-branded quoting tools
- •White-Label Plan: $229 per month — includes all Standard features plus custom branding, your company logo, and removal of FenceFlow branding
All subscriptions are billed monthly through Stripe. Subscriptions automatically renew at the end of each billing period unless cancelled. Applicable taxes (including HST/GST for Canadian customers) will be added to your subscription fee where required by law.
See our Billing Terms for complete payment details.
5. Free Trial
New customers receive a 30-day free trial with full access to all Standard Plan features. No credit card is required to start a trial. At the end of the trial period, your account will be paused until you select a subscription plan. Trial accounts that are not converted to paid subscriptions may be deleted after 90 days of inactivity.
6. Cancellation and Refunds
You may cancel your subscription at any time from your admin dashboard. Upon cancellation:
- •You will retain access to the Service until the end of your current billing period
- •No refunds are provided for partial billing periods
- •Your data will be retained for 30 days after the end of your billing period, after which it may be permanently deleted
- •Your embedded widgets will stop functioning once your subscription expires
7. Acceptable Use
You agree not to use the Service to:
- •Violate any applicable laws or regulations
- •Collect or store personal information of end users beyond what is necessary for fence quoting
- •Interfere with or disrupt the Service or its infrastructure
- •Attempt to reverse-engineer, decompile, or extract source code from the Service
- •Resell, sublicense, or redistribute the Service without written authorization
- •Use automated tools to scrape data from the Service
- •Impersonate another person, company, or entity
8. Intellectual Property
Our property: The Service, including all software, designs, text, graphics, and other content provided by FenceFlow, is owned by FenceFlow and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service for the duration of your subscription.
Your property: You retain ownership of all data you submit to the Service, including your company information, branding assets, pricing configurations, and customer leads. FenceFlow does not claim ownership of your content.
9. Data and Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect personal information.
When homeowners use your embedded widget to request a fence quote, FenceFlow acts as a data processor on your behalf. You, as the fence company, are the data controller for information collected through your widget. You are responsible for ensuring that your use of homeowner data complies with all applicable privacy laws, including PIPEDA.
10. Limitation of Liability
To the maximum extent permitted by applicable law, FenceFlow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, arising out of or in connection with your use of the Service.
Our total aggregate liability for any claims arising from or related to the Service shall not exceed the total fees paid by you to FenceFlow during the twelve (12) months preceding the event giving rise to the claim.
11. Indemnification
You agree to indemnify and hold FenceFlow harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party. FenceFlow agrees to indemnify and hold you harmless from any claims arising from FenceFlow's gross negligence or wilful misconduct in providing the Service.
12. Modifications
We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via email to the address associated with your account. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you may cancel your subscription before the changes take effect.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario.
14. Contact
If you have questions about these Terms, please contact us: